Refund policy

At Arogya, we take pride in delivering 100% natural, preservative-free food products that meet the highest standards of quality and hygiene. Your health and satisfaction are our priority.

Because our products are perishable and food-grade, we follow a strict return and refund policy as outlined below.

Returns

We currently do not accept returns on food products to ensure product safety and hygiene for all customers.

However, if you receive:

• A wrong item

• A damaged package

• An expired product

Please contact us within 48 hours of delivery with your order ID and clear images of the product/packaging.

 

Refunds

Once your claim is reviewed and approved, we’ll process a full or partial refund to your original payment method within 5–7 business days.

Refunds may be issued in the following cases:

• Wrong product delivered

• Product damaged in transit

• Item expired at the time of delivery

Refunds will not be issued for taste preferences, minor packaging dents, or delays caused by third-party delivery partners.

 

Cancellations

Orders can be cancelled within 1 hour of placing the order, provided it hasn’t been processed or shipped yet.

To cancel, please email us at arogyahq@gmail.com

 

We’re here to ensure you have a safe, smooth, and nourishing experience with Arogya.